Shipping policy

SHIPPING POLICY

Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays) after you receive your order confirmation email. You will receive a shipping confirmation email with tracking information once your order has shipped.

Shipping Rates and Delivery Estimates
Shipping is free on all orders.

Estimated delivery: 7–15 business days from the date of shipment.

Delivery delays can occasionally occur due to carrier volume, weather, or customs processing.

Shipping Destinations
We currently ship within the United States only.

Order Tracking
You will receive a tracking number by email once your order ships. Please allow 2–3 business days for tracking information to update after you receive it.

Damaged or Lost Orders
If your order arrives damaged, email us within 7 days of delivery with your order number and photos of the damage and we will make it right.

If your tracking shows no movement for 10 business days or more, contact us and we will investigate with the carrier.

Incorrect Addresses
Please double-check your shipping address at checkout. We are not able to reroute packages once they have shipped. If a package is returned to us due to an incorrect address, we will contact you to arrange redelivery.

Questions
Email us at hello@hearthly.shop and we will respond within 24 hours.